Help & FAQ

How do I create my first story?

Creating your first personalized story is easy:

1. Sign up for a Tales Together account
2. Click on "Create Story" in the navigation menu
3. Enter your child's name and other personalization details
4. Choose a story theme or template
5. Upload photos if you'd like to include them
6. Preview your story and make any adjustments
7. Finalize and save your creation

Your story will be saved to your account, where you can view it online or order a printed copy.

What devices can I use Tales Together on?

Tales Together works on any device with a modern web browser, including:

• Desktop computers (Windows, Mac, Linux)
• Laptops
• Tablets
• Smartphones

Our responsive design ensures a great experience regardless of screen size.

Do I need to create an account?

Yes, a free account is required to create and save stories. This allows you to:

• Save your work in progress
• Access your stories from any device
• Edit your stories after creation
• Order printed copies of your stories
• Share your stories with family members

Creating an account takes less than a minute with our simple sign-up process.

What story themes are available?

Tales Together offers a variety of themes for different ages and interests, including:

• Adventure stories
• Space exploration
• Underwater adventures
• Fairy tales and fantasy
• Animal friends
• Superhero stories
• Educational themes
• Seasonal and holiday stories

We regularly add new themes, so check back often for the latest options.

Can I include photos in my story?

Yes! You can upload photos to include in your personalized story. We recommend:

• Clear, well-lit images
• Photos with simple backgrounds
• Images where the subject's face is clearly visible
• JPG, PNG, or HEIF file formats
• Files under 10MB in size

Our system will help position and crop your photos to fit perfectly in the story.

How much can I customize my story?

Tales Together offers several levels of customization:

• Character names and appearances
• Story settings and locations
• Inclusion of pets or siblings
• Photo integration
• Color themes and visual styles
• Story length and complexity (age-appropriate)

Premium subscribers have access to additional customization options.

Is Tales Together free to use?

Tales Together offers both free and premium options:

• Free Account: Create and view digital stories with basic customization
• Premium Subscription: Access all themes, advanced customization, and discounted printing
• One-time Purchases: Order printed books without a subscription

You can create and view digital stories with a free account, while premium features and printed books have associated costs.

How do I change my subscription?

To manage your subscription:

1. Log in to your Tales Together account
2. Go to your Account Settings
3. Select the "Subscription" tab
4. Choose "Upgrade," "Downgrade," or "Cancel" as needed

Changes to your subscription will take effect at the end of your current billing cycle.

What payment methods do you accept?

We accept various payment methods, including:

• Credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through our payment providers.

How do I order a printed copy of my story?

To order a printed copy:

1. Open the story you want to print from your dashboard
2. Click the "Order Printed Book" button
3. Select your preferred format (hardcover, softcover)
4. Review your story one final time
5. Enter shipping information and payment details
6. Confirm your order

You'll receive an email confirmation with tracking information once your book ships.

What is the quality of printed books?

Our printed books feature:

• High-quality color printing
• Durable binding designed for children's use
• Premium paper that resists tearing
• Eco-friendly materials and processes
• Professional finishing and quality control

We partner with professional printing services to ensure each book meets our high standards.

How long does shipping take?

Shipping times vary based on your location and chosen shipping method:

• Standard Shipping: 7-10 business days
• Expedited Shipping: 3-5 business days
• Rush Shipping: 1-2 business days (where available)

Please note that production time (typically 2-3 business days) is in addition to shipping time.

I'm having trouble uploading photos. What should I do?

If you're experiencing issues with photo uploads, try these solutions:

• Ensure your image is under 10MB in size
• Try a different file format (JPG, PNG)
• Use a different browser or device
• Check your internet connection
• Clear your browser cache and cookies

If problems persist, contact our support team with details about your device and browser.

How do I reset my password?

To reset your password:

1. Click "Sign In" on the homepage
2. Select "Forgot Password"
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Follow the link to create a new password

If you don't receive the email, check your spam folder or contact support.

How can I contact customer support?

We offer several ways to get help:

• Email: support@storysprout.com
• Chat: Available on our website during business hours
• Help Center: Browse our knowledge base for instant answers

Our support team is available Monday through Friday, 9am to 6pm Eastern Time.